Privacy Policy

Effective Date: 18 September 2026
Last Updated: 18 September 2026

Bird Shield Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit birdshieldservices.com, contact us, request a quotation, or use our installation services.

By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or request a free site visit or quotation, you may provide:

  • Full name

  • Phone or WhatsApp number

  • Email address

  • Property or installation address

  • City and locality

  • Details about the required service

  • Photographs or videos of the installation area

  • Preferred date or time for a site visit

  • Any other information you voluntarily provide

Technical and Website Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visit

  • Referring website or search engine

  • General location based on the IP address

  • Website interaction and performance information

This information is generally used to maintain website security, understand website performance, and improve the user experience.

2. How We Collect Information

We may collect information when you:

  • Submit an enquiry or quotation form

  • Request a free site visit

  • Call or email us

  • Contact us through WhatsApp

  • Send photographs or videos for service assessment

  • Communicate with our representatives

  • Visit or interact with our website

  • Book or purchase one of our services

Please provide only information that is accurate and necessary for your enquiry or service request.

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiries

  • Provide quotations and pricing information

  • Arrange a free site visit

  • Schedule an installation

  • Assess the property or installation area

  • Provide Pigeon Net, Safety Net, Invisible Grill, Bird Spike, Sports Net, Industrial Netting, or related services

  • Contact you about your enquiry, appointment, or installation

  • Provide customer support and after-sales assistance

  • Maintain service and warranty records

  • Send invoices, receipts, or service-related documents

  • Improve our website, services, and customer experience

  • Prevent fraud, spam, misuse, and security incidents

  • Comply with applicable legal and regulatory requirements

  • Resolve complaints, disputes, or warranty-related matters

We do not sell or rent your personal information to third parties.

4. Phone, WhatsApp, and Email Communication

If you contact us by phone, WhatsApp, email, or through a website form, we may use the provided contact details to respond to your enquiry and communicate about your requested service.

Communication may include:

  • Quotation details

  • Site-visit confirmation

  • Installation scheduling

  • Service updates

  • Payment or invoice information

  • Warranty and after-sales support

  • Follow-up relating to a previous enquiry or completed service

WhatsApp and email services are operated by third-party providers. Their processing of information is governed by their own privacy policies and terms. Please avoid sharing sensitive personal or financial information unless it is necessary.

You may ask us to stop non-essential promotional communication at any time. However, we may still contact you when necessary to complete an active enquiry, booking, installation, payment, complaint, or warranty request.

5. Photographs and Videos

Customers may voluntarily send photographs or videos of balconies, windows, terraces, industrial spaces, sports areas, or other locations so that we can understand the installation requirements.

We may use these images to:

  • Assess the installation area

  • Recommend an appropriate solution

  • Prepare a quotation

  • Plan the installation

  • Maintain internal service records

  • Provide warranty or after-sales support

We will not intentionally publish identifiable photographs of your property for advertising or portfolio purposes without your permission. If you send an image, please ensure that it does not unnecessarily reveal personal documents, people, vehicle numbers, house numbers, or other sensitive information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions

  • Remember user preferences

  • Improve website speed and performance

  • Maintain website security

  • Understand how visitors use the website

  • Measure the effectiveness of marketing campaigns

Some cookies may be placed by WordPress, website plugins, analytics providers, embedded maps, social media services, or other third-party tools used on the website.

You can block or delete cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

7. Analytics and Third-Party Services

We may use third-party services to operate and improve our website. These may include:

  • Website hosting providers

  • WordPress and website plugins

  • Website analytics services

  • Contact-form or spam-protection services

  • WhatsApp communication

  • Email service providers

  • Google Maps or other map services

  • Advertising and conversion-tracking services

  • Website security and backup services

These service providers may process limited information according to their respective privacy policies. We aim to work with providers that offer appropriate privacy and security safeguards.

Links to third-party websites or applications are provided for convenience. Bird Shield Services is not responsible for the privacy practices, content, or security of third-party platforms.

8. Sharing of Personal Information

We may share personal information only when reasonably necessary with:

  • Our employees, technicians, installers, or authorised representatives

  • Service providers assisting with hosting, website maintenance, communication, security, analytics, or administration

  • Professional advisers such as accountants, consultants, or legal advisers

  • Government authorities or law-enforcement agencies when required by law

  • Parties involved in investigating fraud, misuse, security incidents, or legal claims

  • A successor organisation if the business is reorganised, transferred, merged, or sold, subject to applicable law

Our team members and service providers receive only the information reasonably required to perform their responsibilities.

9. Legal Basis and Consent

We process personal information where it is necessary to:

  • Respond to an enquiry or request

  • Provide a quotation or site visit

  • Perform an agreed service

  • Maintain service and warranty records

  • Comply with a legal obligation

  • Protect our website, customers, team, or business

  • Pursue legitimate business purposes

  • Act on your consent where consent is required

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing that occurred before the withdrawal. It may also prevent us from providing certain requested services where the information is necessary to complete them.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • Completing enquiries and installations

  • Providing customer and warranty support

  • Maintaining transaction and business records

  • Resolving complaints or disputes

  • Meeting tax, accounting, and legal requirements

  • Preventing fraud and protecting our legal rights

The retention period may vary depending on the nature of the information and the service provided. Information that is no longer required will be deleted, anonymised, or securely disposed of where reasonably practicable.

11. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information from:

  • Unauthorised access

  • Accidental loss

  • Misuse or alteration

  • Unauthorised disclosure

  • Destruction or damage

However, no website, internet connection, email, WhatsApp message, or electronic storage method can be guaranteed to be completely secure. You should avoid sending passwords, banking PINs, OTPs, card details, or other highly sensitive information through our website or messaging channels.

Bird Shield Services will never ask you to share your bank PIN, card PIN, password, or OTP.

12. Your Privacy Rights

Subject to applicable law, you may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information that is no longer required

  • Withdraw previously provided consent

  • Object to or restrict certain uses of your information

  • Request information about how your data is processed

  • Submit a privacy-related complaint or grievance

We may need to verify your identity before processing a request. Some information may need to be retained where required for legal, accounting, warranty, fraud-prevention, or dispute-resolution purposes.

13. Children’s Privacy

Our website and services are not directed at children below 18 years of age. We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.

A parent or guardian should contact us if they believe a child has submitted personal information to us without appropriate permission.

14. Data Transfers

Some third-party technology, hosting, communication, or analytics providers may process or store information on servers located outside India. Where such transfers occur, we aim to use service providers with appropriate safeguards and handle the information in accordance with applicable law.

15. Marketing Communications

We may occasionally send information about our services, offers, maintenance assistance, or related solutions when permitted by law or where you have shown interest in our services.

You can opt out of promotional communication at any time by:

Opting out of promotional messages will not prevent essential communication relating to an active quotation, appointment, installation, payment, complaint, or warranty service.

16. External Links

Our website may contain links to WhatsApp, Google Maps, social media platforms, or other third-party websites. Once you leave our website, the privacy policy and terms of the third-party platform will apply.

We are not responsible for the content, security, or privacy practices of external websites and applications.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services or business practices

  • Website features and technologies

  • Legal or regulatory requirements

  • Third-party services used on the website

The updated version will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

18. Contact and Grievance Details

For privacy-related questions, corrections, deletion requests, consent withdrawal, or complaints, contact:

Bird Shield Services
505, Street No. 2, Rajeev Colony, Near Pancholi
Gurugram, Haryana, India – 122001

Phone and WhatsApp: +91 86032 57592
Email: birdshieldservices@gmail.com
Website: https://birdshieldservices.com

We will review legitimate privacy requests and respond within a reasonable period, subject to identity verification and applicable legal requirements.

19. Governing Law

This Privacy Policy is governed by the applicable laws of India. Any dispute relating to this Policy or the use of this website will be subject to the jurisdiction of the competent courts in Gurugram, Haryana, unless applicable law requires otherwise.

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